HOA President Karen demands heated building despite residents' protests, resident shows her emails to entire board meeting: 'HOA President wanted heat!'

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    'HOA President wanted heat!'

    Woman in puffy coat and fuzzy scarf pulls scarf over her mouth and nose, in background are a group of people holding coffee cups at a meeting, with woman in brown shirt looking backward and smiling
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    I manage a NYC condo with central A/C that, once switched to winter mode, can't go back to cooling until spring. NYC law requires heat starting October 1st,
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    but October swings from chilly to unseasonably warm, so we usually wait for a real cold stretch before turning it on. Tenants were fine with this for years -
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    one chilly day was better than being unbearably hot for ten. Last year, the board president lost it over a slightly chilly day towards the middle
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    of October. She sent an email demanding we turn on the heating system immediately and that going forward, the heat must always be on by October 1st - -
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    she didn't care if other units would be uncomfortably warm and that she's the board president, & she should be comfortable in her unit.
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    This year, we followed her orders, on October 1st - heat on. At the annual meeting, tenants were furious. They wanted to know why a system that had
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    worked for years was suddenly "broken." The president started chewing me out forgetting her email the previous year.
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    Not wanting to deal with her nonsense, I got the green light from my boss to pull up her own email on the projector. Her exact words, her exact demands. She went pale and, for
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    the first time ever, had nothing to say. She lost her position in the election. Her replacement was very happy we called her out, and we renewed our
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    contract for five more years
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    Boo... The First Commandment of Business is "Cover Thy Ass"
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    Tha... It's always nice when proper record keeping covers your butt!
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    If NYC law requires heat from Oct 1, however, doesn't going back to the 'old way' create legal exposure for your
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    company? A better longer term outcome might be using the combination of law and consequences as an
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    illustration on why the building needs to upgrade its HVAC system so the heat output can be better controlled -
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    letting the heating system be on, but throttling the output to extremely minimal levels to avoid the overheating.
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    Just a thought for action during the renewed contract.
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    A group of 5 people holding coffee cups at a meeting, with woman in brown shirt looking backward and smiling

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